Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share your own experience with an online casino? We'd like to hear from you. This page explains how to reach the Top Aussie Online Casinos team and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino operator's name, the page you're referring to, or a screenshot if it's relevant — and we'll look into it. We aim to get back to Australian readers within a couple of business days, keeping in mind that our team works across different time zones from most casino support desks.
What we can help with
- Corrections or updates to information on a casino review, including bonus terms, licensing details or payment methods
- Questions about how we assess and rank operators such as VegasNow, Wincrown or Casea
- General feedback on pokies, live dealer games or mobile casino play covered on the site
- Reports of broken links, outdated offers or inaccurate wagering figures
- Suggestions for casinos or topics you'd like us to cover
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your account with any operator we review. For those matters, you'll need to contact the casino's own customer support team directly — most Australian-facing operators offer live chat or email support, and details are usually listed on their site.
If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page lists support tools and options, including self-exclusion and deposit limits, that are worth looking at before reaching out to us.
Reviewing your feedback fairly
Because the casinos featured on Top Aussie Online Casinos are offshore operators accepting Australian players, conditions can change — bonus terms, licensing status or payment options are sometimes updated by the operator without much notice. When a reader flags something, we check it against the operator's current terms before making any changes to a review. We don't accept payment to alter a ranking or remove a genuine drawback from a write-up, so any correction is made on accuracy alone, not commercial pressure.
Before you write in
A few things that help us respond faster:
- Tell us which casino or page you're referring to
- Include the date you noticed the issue, since offers and terms can change quickly
- Let us know if your question relates to bonuses, payments, pokies, or something else entirely
- Avoid sharing sensitive account details such as passwords or full card numbers — we'll never ask for these
If your query is about our editorial process or the people behind Top Aussie Online Casinos, our About Us page has background on how the site operates. For questions about how the site handles your information or the terms of using it, see our Terms and Conditions page.
Get in touch
Whether it's a quick correction, a detailed question about wagering requirements, or feedback on your experience with an Australian-friendly online casino, drop us a line at [email protected]. We read every message, even if it takes us a little while to reply to all of them.